Evacuteer Frequently Asked Questions, and Answers!

It's a big job, but we can do it with your help! See answers to our FAQs below. If you have more questions, please email us: hello@evacuteer.org

Q.  In the event of a mandatory evacuation, how will Evacuteer contact me for activation?
Evacuteer's Ops Team will submit “Request for Evacuation Support” and “Activation” by phone and email to team Captains and heads of partner organizations, with specified start dates, times, and duty locations.  Team Captains will then relay these messages to individual evacuteers. If you are not affiliated with any partner organization, your Evacuteer Captain will contact you.

Q.  How many people use the City Assisted Evacuation (CAE)?
It is expected that, in the event of a mandatory evacuation, 35,000+ citizens without independent means to safely exit the city will use the CAE.

Q.  Where will I be stationed in the event of an evacuation?  What will I do?

During a mandatory evacuation, each Evacuteer serves at one of three locations:

  • Pick-Up Points:  At 17 locations across New Orleans, Evacuteers register evacuees, tag evacuee baggage, provide evacuees with information, collect data on evacuee activity, relay information to emergency management officials, help load evacuees onto Regional Transit Authority (RTA) buses for transportation to Union Passenger Terminal.
  • Union Passenger Terminal:  Evacuteers escort citizens from RTA buses, coordinate transportation options out of the city for citizens, provide citizens with information and hydration, and assist citizens in boarding transports to regional sponsored shelters.
  • City Hall:  Evacuteers credential media, answer the emergency 311 hotline, and provide ad-hoc support to city, state, and federal emergency management officials.

Q.  In the event that the CAE is activated, when would I evacuate?
No Evacuteer should feel obligated to stay any longer than he or she feels comfortable.  While some Evacuteers may serve a second  shift if the CAE runs into a second day, we will work to ensure everyone is released a full 24-hours before tropical storm winds reach coastal Louisiana. Evacuteer Leaders may be expected to work slightly longer to ensure all materials and reports are organized and completed. 

Q.  If I volunteer with Evacuteer, can I stay in New Orleans during a mandatory evacuation?
No. After completing service, all Evacuteers must self-evacuate or use the City Assisted Evacuation to leave the city.

Q.  Can I use the CAE to evacuate?
It is intended as a means of last resort for citizens who have no alternative evacuation plan. We recommend that Evacuteers self-evacuate in personal vehicles.

Q.  How long are shifts?  If I am an Evacuteer, when will I have time to prepare for my own evacuation?
Evacuteer shifts are approximately seven hours long. While this schedule gives Evacuteers time to make independent evacuation preparations during off-hours, we strongly recommend that Evacuteers make all necessary preparations before showing up for duty. 

Q.  If I serve with Evacuteer during the CAE activation, will I be given time to eat and what do I need to bring?
Yes. We offer breaks as often as possible. Please bring your own snacks and water, and Evacuteer will try to distribute MREs (Meals Ready-to-Eat) to all Evacuteers as best as we can logistically. Please wear sunscreen, a hat, and other protective clothing for the weather. 

Q.  How will Evacuteer prepare me for service?
Each Evacuteer is required to attend an in-person training and fill out an online confirmation of service each year thereafter. In the event we expect to serve pending a severe storm, we will hold an orientation with details conducted in partnership and using best practices of the the American Red Cross and Office of Homeland Security and Emergency Preparedness.

Q.  What if I have other questions?
Feel free to direct any other questions to hello@evacuteer.org